Cover

Care, custody and control

While a dog is in your charge it is your responsibility. This section responds when something happens to an animal in your care.

Typical claims

A dog is injured while in your salon, van or home setup
A dog escapes from your premises or vehicle
A dog in your care is lost and recovery costs are incurred
Veterinary fees a customer claims from you following an incident

How it works alongside treatment risk

Treatment risk responds to injury caused by the grooming itself. Care, custody and control responds to the wider responsibility you carry for the dog while it is with you. Both matter, which is why they sit in one specialist grooming policy.

Keeping claims straightforward

Record the dog's condition on arrival, including matting and skin issues
Use signed consent forms for de-matting and clip-offs
Keep secure kennelling, doors and van catches maintained
Report incidents to us as soon as you can